Returns, Refunds, and Replacement Policy
Damaged Product:
- If you receive a damaged product due to transit, please contact us within 3 days of receiving the product.
- We will arrange for a reverse pickup of the damaged product.
- Once the product reaches our warehouse and is verified by our team, we will issue a refund or replacement as per your preference.
Compatibility Issue:
- If the product is not compatible with your device, please contact us within 3 days of receiving the product.
- We will arrange for a reverse pickup of the product.
- Once the product reaches our warehouse and is verified by our team, we will issue a refund or replacement as per your preference.
Send Error:
- If there is an error in the product sent to you, please contact us within 3 days of receiving the product.
- We will arrange for a reverse pickup of the product.
- Once the product reaches our warehouse and is verified by our team, we will issue a refund or replacement as per your preference.
Return Process:
- To initiate a return, please contact our customer care team at 011-41622842 or email us at contact@olascreenguard.com.
- Provide your order details and the reason for the return.
- Our team will assess your request and provide you with a return authorization and instructions for returning the product.
- Pack the product securely in its original packaging with all accessories included.
- Ship the product back to us using the provided return authorization and instructions.
Refund and Replacement Process:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will be processed within 3 days of receiving the returned product and verifying it in our warehouse.
- Replacement products will be shipped to you at no additional cost.
General Return Conditions:
- Products must be returned in their original packaging with all accessories included.
- Products must be unused, undamaged, and in resalable condition.
- Returns that do not meet these criteria may not be accepted or may be subject to a restocking fee.
Contact Us:
- For any further assistance regarding returns, refunds, or replacements, please contact our customer care team at 011-41622842 or email us at contact@olascreenguard.com.