Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer standard shipping through third-party courier services. The shipping cost and delivery time may vary depending on your location and the courier's delivery schedule. You will be able to see the available shipping options and their respective costs during the checkout process.
Do You Ship Internationally?
No, we currently only ship within India..
How Long Will It Take To Get My Package?
Shipping times vary depending on your location and the courier's delivery schedule. Typically, orders are processed and shipped within 1-2 business days. Delivery times range from 2-7 days after shipping, but please note that these are estimates and actual delivery times may vary.
PAYMENT
What Payment Methods Are Accepted?
We accept payments through all major credit and debit cards, as well as net banking, UPI, and wallets. You can choose your preferred payment method during the checkout process.
Is Buying On-Line Safe?
Yes, buying online from our website is safe and secure. We use industry-standard encryption technology to protect your personal and payment information. Additionally, we do not store your payment details on our website. You can shop with confidence knowing that your information is safe with us.
Order & Retunrs
How do I place an Order?
To place an order, simply follow these steps:
Visit our website at www.olascreenguard.com.
Browse through our products and select the items you wish to purchase.
Add the selected items to your shopping cart.
Proceed to checkout and enter your shipping and payment information.
Review your order and complete the payment.
You will receive an order confirmation email once your order is successfully placed.
If you encounter any issues or need assistance, please contact our customer care team at 011-41622842 or email us at contact@olascreenguard.com.
How Can I Cancel Or Change My Order?
Yes, you can cancel your order before it has been processed and shipped. To cancel your order, you can log in to your account and navigate to the "Orders" section. From there, you will be able to view your orders and cancel any order that has not been processed and shipped. Alternatively, you can contact our customer care team at 011-41622842 or email us at contact@olascreenguard.com with your order details. Once an order has been processed and shipped, it cannot be cancelled. We recommend contacting us within 24 hours of placing your order for the best chance of cancelling it.
Do I need an account to place an order?
No, you do not need an account to place an order. You can checkout as a guest by providing your shipping and payment information during the checkout process. However, creating an account allows you to track your orders, view order history, and save your shipping and payment information for faster checkout in the future.
How Do I Track My Order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can also log in to your account on our website and navigate to the "Orders" section to view the status of your order and track its delivery.
How Can I Return a Product?
Contact our customer care team at 011-41622842 or email us at contact@olascreenguard.com within 3 days of receiving the product.
Provide your order details and the reason for the return.
Our team will assess your request and provide you with a return authorization and instructions for returning the product.
Pack the product securely in its original packaging with all accessories included.
Ship the product back to us using the provided return authorization and instructions.
Once the product reaches our warehouse and is verified by our team, we will issue a refund or replacement as per your preference.
Have a question or need assistance? We’re here to help! You can reach out to us through any of the following channels:
Customer Care Number: 011-41622842
Support Email: contact@olascreenguard.com